Company Policies
Last Updated: 10/19/2025
1. Service Hours
Our operating hours:
- Monday - Friday: 7:00 AM - 8:00 PM
- Saturday: 8:00 AM - 6:00 PM
- Sunday: 9:00 AM - 5:00 PM
- Holidays: Limited hours (check website for details)
Pickup and delivery windows are available during operating hours. Same-day service is available for orders placed before 10:00 AM.
2. Pickup and Delivery
Our pickup and delivery policy:
- Free pickup and delivery for orders over $30
- $5 service fee for orders under $30
- 2-hour delivery windows for residential customers
- Scheduled routes for commercial clients
- Text/email notifications before arrival
- Leave laundry in designated area if not home (with prior arrangement)
3. Cleaning Standards
We maintain high standards for all laundry services:
- All items are inspected before cleaning
- Stains are pre-treated when possible
- Eco-friendly detergents are used unless otherwise requested
- Hypoallergenic options available upon request
- Items are sorted by color and fabric type
- Quality control inspection before return
- Items are neatly folded or hung as appropriate
4. Special Care Items
For delicate or special care items:
- Always check care labels before submitting
- Provide specific care instructions with your order
- Hand-wash items may incur additional charges
- Wedding dresses and formal wear require special handling
- Leather and suede items are sent to specialist partners
5. Environmental Policy
We are committed to environmental sustainability:
- Use of biodegradable and eco-friendly detergents
- Energy-efficient washing machines and dryers
- Water conservation measures in all processes
- Recyclable packaging for returned laundry
- Donation program for unclaimed items
- Regular equipment maintenance for efficiency
6. Customer Service
Our commitment to customer satisfaction:
- 24/7 customer support via phone and email
- Real-time order tracking through our app/website
- Satisfaction guarantee - we'll re-clean items if needed
- Loyalty rewards program for regular customers
- Referral bonuses for new customer recommendations
- Regular customer feedback surveys
7. Lost and Found
For lost or unclaimed items:
- Items found in pockets are held for customer pickup
- Unclaimed laundry is held for 30 days
- After 30 days, items may be donated to local charities
- High-value found items are secured separately
- Customers are notified of valuable items found
8. Commercial Services
For business and commercial clients:
- Custom service agreements available
- Volume discounts for regular orders
- Dedicated account managers
- Scheduled pickup and delivery routes
- Specialized services for hospitality, healthcare, and fitness industries
- Invoice billing with net-30 terms for approved accounts
9. Health and Safety
We prioritize health and safety:
- Regular sanitization of all equipment and facilities
- Contactless pickup and delivery options
- Staff health screening and training
- Proper handling of soiled linens and contaminated items
- Compliance with all local health department regulations
- OSHA-compliant workplace safety standards
10. Subscription Services
For subscription plan members:
- Monthly plans with discounted rates
- Priority scheduling for pickup and delivery
- Free pickup and delivery on all orders
- Rollover of unused credits (up to 2 months)
- Cancel anytime with 30 days notice
- Exclusive member promotions and offers
11. Contact Us
For questions about our policies or services, please contact us at:
- Email: info@ohanawashnfold.com
- Phone: (808) 400-6889
- Address: 123 Aloha Street, Honolulu, HI 96813
- Hours: Monday - Friday, 8:00 AM - 6:00 PM HST